Frequently Asked Questions

We currently serve select markets, focusing on luxury apartments, condominiums, housing communities, and short-term rental properties. Enter your address during booking to confirm availability or contact us for updates.

No. You can provide access instructions when booking. All SuiteNeat cleaning partners are vetted and insured.

Yes. We offer flexible one-time cleanings as well as discounted recurring plans (weekly, bi-weekly, and monthly).

Our standard cleaning includes dusting, vacuuming/mopping, sanitizing kitchen and bathroom surfaces, wiping counters, and trash removal. Deep cleaning services can be added upon request.

You can cancel anytime using our cancellation form: Cancel My Cleaning

Please provide at least 24 hours' notice to avoid charges.

You can easily reschedule using our reschedule form: Reschedule My Cleaning

If you encounter any issues with your service, please contact our team directly. We'll work with you to address any concerns promptly.

Participating properties can earn a percentage of gross revenue from resident cleanings. The percentage depends on partnership terms and the level of service integration.

Yes. All cleaning partners maintain insurance, and SuiteNeat carries additional coverage for comprehensive protection.

Partners undergo background checks, insurance verification, and a quality evaluation. We work exclusively with professional, experienced cleaners committed to high service standards.

Yes. SuiteNeat can supplement in-house staff by handling resident-requested cleanings, turnovers, or recurring services.

Jobs are offered based on the cleaning partner's availability, location, and service type. Cleaning partners choose which jobs to accept.

SuiteNeat has a network of backup cleaning professionals to ensure services are completed or rescheduled promptly.

There are no upfront fees. Cleaning partners receive jobs with no marketing or advertising expenses. SuiteNeat retains a percentage of the service fee after job completion.